Refund & Return Policy | DealStory

Return & Refund Policy

Last Updated: 19 August 2026

At DealStory, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, we will work with you to provide an appropriate resolution.

1. 5-Day Return Policy

You may request a return within 5 days of delivery of your order.

To be eligible, the product should generally be:

  • Unused and in its original condition.

  • In the original packaging, where reasonably applicable.

  • Returned with accessories, tags, manuals, and other items supplied with the product.

  • Free from damage caused by misuse, negligence, accidents, or unauthorized modifications.

Products that have been used beyond what is reasonably necessary to identify a defect or issue may not be eligible for return, subject to applicable law.

2. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 5 days of delivery at:

support@dealstory.in

Please provide your order number and, where possible, clear photographs or a short video showing the product, packaging, shipping label, and issue.

After reviewing the issue, we may offer:

  • A replacement

  • An exchange

  • A refund

The appropriate resolution may depend on product availability and the nature of the issue.

3. Return Request Process

To request a return:

  1. Email support@dealstory.in within 5 days of delivery.

  2. Provide your order number and reason for the return.

  3. Provide photographs or video where relevant.

  4. Wait for our return instructions before sending the product back.

Please do not ship a product to us without receiving return instructions from DealStory.

4. Refund Process

Once an approved returned product is received and inspected, we will process the applicable refund.

Approved refunds will generally be processed within 5–7 business days after the return is approved or the returned product is successfully verified.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or financial institution.

5. Exchange or Replacement

Where possible, we may offer an exchange or replacement for an eligible product.

An exchange or replacement is subject to product availability. If the same product is unavailable, DealStory may offer a refund or another appropriate resolution.

6. Return Shipping Costs

For products that are damaged, defective, incorrect, or otherwise eligible due to an issue attributable to DealStory, we will generally bear the applicable return shipping cost or provide an appropriate return arrangement.

For customer-initiated returns that are permitted under the applicable product terms, return shipping costs may be the customer's responsibility.

7. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including:

  • Products specifically marked as non-returnable.

  • Personalized or customized products.

  • Perishable products.

  • Certain hygiene-sensitive or personal-use products.

  • Products damaged through misuse, negligence, or unauthorized modification.

  • Products returned after the 5-day return period.

  • Products that cannot reasonably be resold due to their condition after opening.

Any product-specific return restrictions will be communicated where applicable.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under Indian law.

8. Order Cancellation

If you wish to cancel an order, contact support@dealstory.in as soon as possible.

Cancellation may be possible only before the order has been processed or shipped.

If an order has already been dispatched, you may need to follow the applicable return process.

9. Failed Delivery

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional delivery or return-to-origin charges may apply where permitted by law.

10. Contact Us

For returns, refunds, exchanges, replacements, or damaged-product issues:

DealStory
Email: support@dealstory.in
Website: https://dealstory.in

Please include your order number whenever contacting us about an order.

11. Our Commitment

We aim to handle every return and refund request fairly and transparently. Our goal is to resolve genuine product issues quickly while protecting our customers and maintaining a secure shopping environment.

This policy is subject to applicable Indian consumer and e-commerce laws.